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Introduction
Balloch & Co Ltd (“Balloch & Co”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal data transparently and securely.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, ballochco.com, purchase a watch, request a valuation, sell or trade a watch to us, or otherwise interact with our business.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.
By using our website, you agree to the terms of this Privacy Policy.
Information We Collect
Information You Provide to Us
We may collect personal information including:
Identification documents where required for fraud prevention, anti-money laundering checks, or legal compliance
Full name
Email address
Telephone number
Billing address
Shipping address
Payment details
Details of watches you wish to purchase, sell, consign, or trade
Communications and correspondence with us
Information We Collect Automatically
When you visit our website, we may automatically collect:
Pages visited and time spent on the website
IP address
Browser type and version
Device information
Operating system
Website usage data
Referral sources
Cookie and tracking information
How We Use Your Information
We use your information to:
Send marketing communications where consent has been provided
Process orders and payments
Deliver products and services
Arrange shipping and collections
Respond to enquiries and customer service requests
Provide watch valuations and sourcing services
Verify customer identity
Prevent fraud and unlawful activity
Comply with legal and regulatory obligations
Improve our website and customer experience
Legal Basis for Processing
We process personal data on one or more of the following legal bases:
Protection against fraud and financial crime
Performance of a contract
Compliance with a legal obligation
Your consent
Our legitimate business interests
Anti-Fraud and Compliance Checks
As a luxury watch dealer, we may conduct identity verification and fraud prevention checks where appropriate.
In certain circumstances, we may request proof of identity, proof of address, or additional documentation to comply with applicable laws and to protect both our customers and our business.
Sharing Your Information
We may share your personal information with:
- Payment service providers
- Courier and logistics companies
- Professional advisers including accountants, solicitors, and auditors
- IT service providers and website hosting providers
- Fraud prevention agencies
- Regulatory authorities and law enforcement agencies where required by law
We do not sell, rent, or trade personal information to third parties for marketing purposes.
International Data Transfers
Some of our service providers may process personal information outside the United Kingdom.
Where this occurs, we take appropriate safeguards to ensure your information remains protected and is processed in accordance with UK data protection laws.
Data Retention
We retain personal information only for as long as necessary to:
- Provide our services
- Fulfil contractual obligations
- Meet legal, tax, accounting, and regulatory requirements
- Resolve disputes
- Enforce our legal agreements
When information is no longer required, it will be securely deleted or anonymised.
Cookies
Our website uses cookies and similar technologies to:
- Improve website functionality
- Remember user preferences
- Analyse website traffic
- Enhance website security
- Improve the overall user experience
You can control cookie settings through your browser. Disabling certain cookies may affect website functionality.
Marketing Communications
If you subscribe to receive updates from us, we may send information regarding:
- New watch arrivals
- Exclusive offers
- Industry news
- Events and promotions
You may withdraw your consent and unsubscribe from marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.
Data Security
We implement appropriate technical and organisational measures designed to protect personal information against:
- Unauthorised access
- Accidental loss
- Misuse
- Disclosure
- Alteration
- Destruction
While we take reasonable steps to protect your information, no online transmission or storage system can be guaranteed to be completely secure.
Your Rights
Under UK data protection laws, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request erasure of your personal data
- Restrict processing
- Object to processing
- Request transfer of your personal data
- Withdraw consent where processing relies upon consent
To exercise any of these rights, please contact us using the details below.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices, security, or content of external websites.
We encourage users to review the privacy policies of any third-party websites they visit.
Children’s Privacy
Our website and services are not directed toward individuals under the age of 18.
We do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page along with the updated revision date.
Contact Us
For any questions regarding this Privacy Policy or your personal information, please contact:
Balloch & Co Ltd
Company Registration Number: 17246768
Registered Office:
Signature by Regus
2nd Floor, Berkeley Square House
Berkeley Square
London
W1J 6BD
England
Telephone: 020 3355 7555
Email: privacy@ballochco.com
Website: www.ballochco.com
Complaints
If you are unhappy with how we handle your personal information, please contact us first so we can attempt to resolve your concerns.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection regulator.
Website: www.ico.org.uk