KYC & Fraud Prevention Policy

Introduction

Balloch & Co Ltd is committed to maintaining the highest standards of security, fraud prevention, and regulatory compliance.

As a luxury watch dealer, we may be required to verify the identity of customers and conduct due diligence checks before completing certain transactions. These measures help protect our customers, our business, and the wider financial system from fraud, identity theft, money laundering, and other unlawful activities.

About Us

Balloch & Co Ltd

Company Registration Number: 17246768

Registered Office:

Signature by Regus
2nd Floor, Berkeley Square House
Berkeley Square
London
W1J 6BD
England

Telephone: 020 3355 7555

Website: ballochco.com

Email: compliance@ballochco.com

Identity Verification Requirements

To verify your identity and protect against fraud, we may request some or all of the following information:

Personal Information

Full legal name
Date of birth
Residential address
Contact information

Identity Documents

One valid government-issued photo identification document, including:

Passport
Driving Licence
National Identity Card (where applicable)

Selfie Verification

A live selfie or facial verification image may be required to confirm that the identification document belongs to the individual submitting it.

Proof of Address

A document issued within the previous three months, such as:

Utility bill
Bank statement
Council tax statement
Government correspondence
Other accepted proof of residence

Verification Provider

Balloch & Co uses Sumsub to perform identity verification and fraud prevention checks.

Sumsub securely processes identity documents and verification data on our behalf to help us:

Verify customer identity
Detect forged or altered documents
Prevent identity theft
Detect suspicious activity
Meet compliance obligations
Reduce fraud risks

By proceeding with a transaction that requires verification, you consent to the use of Sumsub for these purposes.

For information about how Sumsub processes personal data, please refer to Sumsub’s privacy documentation.

When Verification May Be Required

Verification may be requested when:

Purchasing a watch
Selling a watch to Balloch & Co
Trading in a watch
Consigning a watch
Receiving high-value payments
Using financing or payment services
A transaction is flagged for additional review
Fraud prevention measures require enhanced verification

Balloch & Co reserves the right to request verification for any transaction regardless of value.

Fraud Prevention Measures

To protect our customers and business, we may:

Verify customer identity
Validate payment information
Conduct risk assessments
Review transaction patterns
Verify delivery details
Review device and IP address information
Request additional supporting documentation where necessary

Refusal or Suspension of Transactions

Balloch & Co reserves the right to delay, refuse, suspend, or cancel any transaction if:

Verification cannot be completed
Information provided is inaccurate or misleading
Fraud is suspected
Identity theft is suspected
Regulatory requirements are not satisfied
Requested documentation is not supplied

We are not obligated to disclose the specific reasons for fraud prevention decisions where doing so could compromise security measures or legal obligations.

Storage and Security of Verification Data

Verification data is stored securely and accessed only by authorised personnel and approved service providers.

We implement appropriate technical and organisational safeguards to protect personal information from:

Unauthorised access
Disclosure
Alteration
Loss
Misuse

Personal data is retained only for as long as necessary to fulfil legal, regulatory, security, and business requirements.

Data Sharing

Verification information may be shared with:

Sumsub
Payment providers
Fraud prevention services
Law enforcement agencies
Regulatory authorities
Professional advisers

Such disclosures will only occur where legally permitted or required.

Customer Responsibilities

Customers must ensure that:

All information provided is accurate and complete.
Documents submitted are genuine and unaltered.
Requested verification information is provided promptly.

Providing false, misleading, or fraudulent information may result in transaction cancellation and, where appropriate, reporting to relevant authorities.

Contact

For questions regarding identity verification, compliance, or fraud prevention, please contact: